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DavidJ1's avatar
DavidJ1
Explorer | Level 4
2 months ago

I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.

Hello, My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox deskt...
desktop
iOS
Mobile
sync
Tablet
  • Jay's avatar
    Jay
    2 months ago

    Hi DavidJ1, have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hmm, can you send us a screenshot of the icon you mentioned in your initial post, David? The one with two arrows with an exclamation point?

Also, in the mobile app, does it not appear at all or are you just not able to open the file?

DavidJ1's avatar
DavidJ1
Explorer | Level 4
2 months ago

Sure, here is the screenshot. This screenshot is from Xmind where this strange icon appears.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Do you see anything, when tapping on that icon?

    • DavidJ1's avatar
      DavidJ1
      Explorer | Level 4
      2 months ago

      No

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey DavidJ1! Have you tried reinstalling Xmind on your device? 

        To clarify, are you seeing all of your files normally, if you open the Dropbox mobile app? What’s its current app version on your iPad?

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