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Forum Discussion

xti's avatar
xti
Explorer | Level 4
5 years ago

I have disabled the Two-step verification but still asking for a code.

This is happening only to the Thrive Leads help assistant trying to enter my account to find out an issue with the upload file field I´m using in one of their forms wich is linked to my Dropbox accou...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi xti; welcome to the Dropbox Community!

 

I'll be happy to help out if the issue stems from Dropbox indeed, so please let us know some additional information about the problem you've been facing and I'll make sure to get back to you with some suggestions. 

 

On a side note, bear in mind that sharing an account with others is not recommended while sharing your Dropbox password with others also violates the Dropbox Terms of Service. 

 

I'll be waiting for your response in order to investigate further. 

xti's avatar
xti
Explorer | Level 4
5 years ago

Well, I´m trying to find out where the problem comes from.

I built a form with Thrive Leads. This form has an upload file field that is linked to my dropbox account. When I make the test inside the thrive form builder it works properly but when the form is in my website and I try to upload a file it doesn´t work and it ads an # to the url.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Can you clarify how you linked the upload field to your Dropbox account xti?

     

    Did you use the Chooser for this? 

     

    If you get the same results on other browsers as well, could you send me a screenshot so that I can have a visual too? 

     

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        The Chooser is the fastest way to get files from Dropbox into your web app xti. 

         

        If you'd like others to upload to your own Dropbox account, you can utilize our File Requests feature.

         

        You can also have a look here for more information. 

         

        I hope this helps!

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