You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mari bogo's avatar
mari bogo
Explorer | Level 3
4 months ago

I can't open an Excel file with Excel for the Web in Chrome on my Android tablet

On my tabelt Samsung, chrome navegation, when I clic on a excel files on the Dropbox website, it usually open in a new tab with the Excel for the web application, but now goes to a message to downloa...
Microsoft
Microsoft Office
Third Party Integrations
Web
  • Jay's avatar
    Jay
    4 months ago

    Thanks for the info. In general, we recommend using the Dropbox mobile app to preview files on your account, as the mobile browser might not fully support the site as it would on a desktop machine.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @mari bogo, thanks for bringing this to our attention.

 

Do you have the Excel app installed on your device?

 

Are you able to use the Dropbox mobile app instead to preview the Excel file?

 

This will help me to assist further!

mari bogo's avatar
mari bogo
Explorer | Level 3
4 months ago
Hi! No, I don’t have the Excel app installed, and I downloaded the Dropbox app.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    When you use the Dropbox mobile app, are you able to preview the Excel file from there?

    • mari bogo's avatar
      mari bogo
      Explorer | Level 3
      4 months ago
      Yes, i can preview the file on the app.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for the info. In general, we recommend using the Dropbox mobile app to preview files on your account, as the mobile browser might not fully support the site as it would on a desktop machine.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!