You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

THL1's avatar
THL1
Explorer | Level 3
7 months ago

I can only send Dropbox Sign reminders once an hour

Hi,   I keep getting an error when trying to send reminders in Dropbox Sign saying I can only send to the recipient once per hour despite the fact I haven't sent them any reminders earlier in the...
Dropbox Sign
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi THL1, thanks for bringing this to our attention.

 

What plan are you currently on according to this page?

 

This will help me to assist further!

THL1's avatar
THL1
Explorer | Level 3
7 months ago

Hi Jay,

 

Thank you for your reply. I have a Dropbox Essentials subscription. I only use the Dropbox Sign function so I can send contracts and documents to clients to sign.

 

Kind regards,

Jo

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey THL1, I hope you don't mind me jumping in here, but can you recreate the issue and send us a screenshot of the error, so we can have a visual?

    • THL1's avatar
      THL1
      Explorer | Level 3
      6 months ago

      Hi Hannah,

       

      Apologies for the slow response. The error had stopped so I was unable to grab a screenshot, until today when it did it again:

      I hadn't sent any reminders out today to any of the names showing in the error.

       

      Please could you let me know if this is something that I'm doing wrong or whether this is a system glitch?

       

      Thanks, Jo

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey THL1, thanks for the screenshot! 

         

        I checked in with our team, and it seems that you should be able to send signer reminders once every 24 hours.

         

        Have you tried sending them using a different browser, by any chance? 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!