We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

AL25's avatar
AL25
Explorer | Level 4
2 years ago

Dropbox Sign Stuck on "Preparing documents..."

I'm trying to send a PDF for signature via Dropbox Sign. It is rather large - 130 MB and 192 pages. I have already uploaded it to Dropbox. Every time I try to set it up to be sent for electronic sign...
Dropbox Sign
FAQ
  • Jay's avatar
    Jay
    2 years ago

    Hi AL25, thanks for bringing this to our attention.

     

    It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages.

     

    Are you able to reduce the size of the document to see if this helps?

     

    This will help me to assist further!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the nudge on this TonyEnglund 

 

Since you're still affected by this, would it be OK if we reached out via email to have a further look internally? 

TonyEnglund's avatar
TonyEnglund
Collaborator | Level 9
8 months ago

Thanks for the reply Walter . I created a new ticket (23450280). The support ppl wants some screen recordings to take steps forward, so hopefully i'll manage to get those tomorrow.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Awesome, thanks for the heads up TonyEnglund!

     

    If you need anything else, or if you have additional info please let me or the agent working on your case know. 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!