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Forum Discussion

itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey jplatts! When saying you have the backup codes for Dropbox, do you mean the recovery codes for 2FA? In this case, they’re not the same, I’m afraid.

 

Have you tried removing the Dropbox Passwords browser extension and installing it again? Are you still having trouble accessing your Passwords account after that?

jplatts's avatar
jplatts
Explorer | Level 3
2 months ago

I haven't turned on 2FA. I'm referring to the recovery codes in the security settings - "Get security codes to use when you can't access your phone or email". Are these the ones I want - I'm guessing not

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