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Forum Discussion

itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
Web
jendavisfromca's avatar
jendavisfromca
Helpful | Level 5
2 years ago

Check “Chrome Windows” for a notification

Let’s make sure it’s you and sync any passwords you already added.

We’ll finish setting up after we get your approval on Chrome Windows. 

Didn’t get it? 

What the hell does this mean?  I never get any notifications. So, I'm confused and can't access password.

  • sts0111's avatar
    sts0111
    Helpful | Level 5
    2 years ago

    Same as above - when I try to use dropbox passwords on my laptop - it asks me to login and then opens this page:  chrome-extension://bmhejbnmpamgfnomla...
    Which says: 
    Check "chrome windows" for a notification

    Let's make sure it's you and sync any passwords you already added.
    We'll finish setting up after we get your approval on Chrome Windows. 

    Did not get it?  Resent notification

     

    But I never get a notification, ever.  I  have tried this for months and nothing.  Does anyone know where this supposed notification would go, where can I find it, access it?  Is there a way to make this work or is this just a buggy system that doesnt work with Chrome? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey sts0111, sorry to see you're having this issue.

       

      Is it possible to grab a screenshot of this message and attach it to your next reply here?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jendavisfromca, I'd be happy to look into this for you!

     

    Are you trying to access Dropbox Passwords on your browser, or mobile app? Also is it a new installation by any chance?

     

    Could you send me some screenshots (without disclosing any personal info) that describe, and show what you mentioned? 

     

    Keep me posted!

    • jendavisfromca's avatar
      jendavisfromca
      Helpful | Level 5
      2 years ago

      the dropbox icon will show up in the log in screen but clicking on it only takes me to the "Check Chrome Windows" screenlog inuseless page

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jendavisfromca, could you maybe clear your browser's cache or try another browser and let us know how it goes?

         

        What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?

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