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Forum Discussion
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Megan
Dropbox Staff
Dropbox StaffHello again DoW, I appreciate your patience on this!
Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one.
If this doesn't work, let me know so I can send you an email so we can have a closer look into this.
Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one.
If this doesn't work, let me know so I can send you an email so we can have a closer look into this.
Hi! I'm having a similar problem. I just got a new device and I'm trying to set it up. It says a notification was sent to my other device, but I'm not getting any kind of notification that I can find on my old phone. I do have my 12 words, but it's telling me that something is wrong with one of the words. I've double checked them and they are correct. Please help 😭
Hi, I have the same issue. can you please help me. I don't have the 12 recovery words, i tried to remove and install the drobox password extension, my chrome is updated, restart chrome and the computer but still no luck. it happened when I signed out to my account to because the password shared is not synching, when I logged in it says
" Check “Chrome Windows” for a notification
Let’s make sure it’s you and sync any passwords you already added.We’ll finish setting up after we get your approval on Chrome Windows.Didn’t get it? Resend notification" it's been like this since Monday. "- Update: I signed into passwords on a desktop and actually got a notification, but when I accepted it, I got the "oop" error message 😔
- Megan
Hi tammyhowell, happy Monday!
Just wanted to check in with you on this, and see if you still face the same behavior.
Let me know, and we'll take it from there.
- Walter
Hey cthrn, sorry to hear you're having issues with this.
Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?
Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?
If the issue persists, please send us a screenshot so that we can have a visual too.
Thanks!
Hi Walter,
Yes, I have access before and until now. I can access my dropbox but not the dropbox password.
I already tried that clear my browser's cache and tried to another browser but the issue is still the same 😞
please click this link to see the screenshot https://snipboard.io/OhSBAT.jpg
Thank you!
- Walter
Thanks for the additional information cthrn - much appreciated!
Can you please confirm that you're signed into your Dropbox account on the browser you're trying to use to set up Passwords?
Also, when you say you have access now and before to another device, can you clarify if you're getting the notification popup there when trying to connect this device?
