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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hello, itsjustme1.I'm sorry to hear about this. Let's see what we can find! 

Do you get any errors when trying to log into your Dropbox passwords? 

Also, is it asking you for the 12 recovery words?

​​​​​​​Let me know more!
  • itsjustme1's avatar
    itsjustme1
    Helpful | Level 6
    4 years ago

    Yes, asking for words.  Don't have them.  Won't let me verify from any of my dropbox.com apps or from desktop.  Your system glitched yesterday and logged me out of every device!

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