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Danny13's avatar
Danny13
Helpful | Level 5
3 years ago

Dropbox Paper on iPad

I downloaded Dropbox app on the latest updated iOS for my iPad from 2021 with all software updated 

 

I also downloaded Dropbox Paper app .  I read somewhere that Dropbox paper should be able to integrate with Dropbox account. I can see that I am connected on Paper to the correct Dropbox account but I don’t see any folders from my Dropbox on Paper and vice versa. Is this correct ?

danny 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Danny13, happy Thursday! 

     

    Is your account a newly-created one? Also, are you able to see your existing Dropbox Paper documents, in your Paper app?

     

    Let me know more! 

    • Danny13's avatar
      Danny13
      Helpful | Level 5
      Hello Megan
      No - the Dropbox account is multiple years old and has a big folder structure already.

      When I access the Paper app it shows no ability to see that folder structure. It does show a different folder structure which I must have created a few years ago on Paper somehow although I have no recollection of creating that. I’ve played around to try any obvious way to see the Dropbox folder structure via Paper or even the existing Paper folder on the Dropbox account with no joy. It’s as if Paper is a totally different app which has no link or visibility of my Dropbox account. I’m not sure that’s intentional from the Dropbox team but it is a poor idea if it is intentional.
      • Danny13's avatar
        Danny13
        Helpful | Level 5
        …also I have the same issue in iPhone …

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