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Forum Discussion

thehoarder22's avatar
thehoarder22
Helpful | Level 5
2 years ago

Dropbox Paper freezes on Chrome.

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
Dropbox Paper
  • Hannah's avatar
    Hannah
    2 years ago

    Hey irstm, it seems like I missed your message, my apologies!

     

    So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

     

    Our engineers are aware and are working with the Chromium browser developers towards a solution. 

     

    In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

irstm's avatar
irstm
Explorer | Level 4

Hannah 

 

Feel free to send me an email. It would be wonderful to have this issue resolved.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey irstm, it seems like I missed your message, my apologies!

 

So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

 

Our engineers are aware and are working with the Chromium browser developers towards a solution. 

 

In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

  • Biggie1's avatar
    Biggie1
    Explorer | Level 4
    2 years ago

    The problem is back for me again. I cleared cache again, but this time it didn't help the freezing.

  • DanielUK's avatar
    DanielUK
    Helpful | Level 5
    2 years ago

    Is there any news on this bug getting fix in chrome? Chrome keeps turning the accessibility features back on, and then papers gets crippled.

  • DanielUK's avatar
    DanielUK
    Helpful | Level 5
    2 years ago

    I can confirm that killing all of the accessibility options on Chrome does allow Dropbox Paper to start working again properly.

  • Biggie1's avatar
    Biggie1
    Explorer | Level 4
    2 years ago

    Same issue happening to me on Edge AND Chrome

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Biggie1, have you tried the steps provided by DanielUK to see if they help with your browsers?

  • Biggie1's avatar
    Biggie1
    Explorer | Level 4
    2 years ago

    First thing I checked before posting but I don't have ANY accessibility options turned on in Chrome and Edge

  • thehoarder22's avatar
    thehoarder22
    Helpful | Level 5
    2 years ago

    Thank you this worked for me!

  • DanielUK's avatar
    DanielUK
    Helpful | Level 5
    2 years ago

    This has been accepted as a solution - but it isn't a solution it is a work-around. Is there any news on when the code will be fixed?

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