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Forum Discussion
Dropbox Paper freezes on Chrome.
For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
Hey irstm, it seems like I missed your message, my apologies!
So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper.
Our engineers are aware and are working with the Chromium browser developers towards a solution.
In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.
Megan
Dropbox Staff
Dropbox StaffHi thehoarder22, I hope you're doing well!
Have you tried to restore your browser to its default settings and disable any browser plugins? Also, if I were you, I'd try an incognito tab on Chrome, to see if the behavior remains the same.
Can you give this one a go, and let me know? Thanks!
Disabled extensions & tried in incognito. Still happening.
- Nancy
irstm, are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates?
thehoarder22, can you also check whether there are any pending updates on your Chrome browser that need to be installed?
Nancy
Yes, I was using the most up to date chrome browser and it crashes even in incognito mode (with all plugins shut off). When I use Microsoft Edge, the website functions without an issue.- Hannah
Hey everyone, thanks for reporting this to us.
Can we send you an email, so we can look into this internally?
No pending updates. Exactly the same as @irstm, works perfectly on Microsoft Edge.
