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Forum Discussion
ben_galaxy
2 years agoExplorer | Level 4
Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
- 2 years ago
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
MDW 123
2 years agoHelpful | Level 5
Same problem here. I cannot use Dropbox like this. Is a refund an option??
- Jay2 years agoDropbox Staff
Thanks for the info, JohnKMcHenry, MDW 123, could you contact the support team directly in order for them to investigate this matter further?
- JohnKMcHenry2 years agoExplorer | Level 4
Jay,
Thank you, I have submitted to CS.
Thanks for your support!
Regards,
Karl
A Longtime and Happy Dropbox user!
- Walter2 years agoDropbox Staff
Hey JohnKMcHenry - sorry to jump in here, but could you share your ticket ID in order for us to look it up in our system?
Thanks a bunch, Karl!
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