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Forum Discussion
Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
Megan
Dropbox Staff
Dropbox StaffHi ben_galaxy, welcome to our Community!
As a first thing, in order for us to further troubleshoot the behavior that you mentioned between the Dropbox app and Word: have you tried rebooting your device?
If I were you, I'd definitely access my Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could.
Keep me posted, and we'll take it from there!
I had tried rebooting the tablet and clearing cache, neither of which worked. However, after signing out and signing back in the problem seems to have resolved. Thanks for the help!
Well unfortunately that solution is short-lived. Yes, signing out and signing it fixes the problem but it just happens again a couple days later. It’s now happened 3 more times since I posted this last message. Can someone help me find a permanent fix?
- Megan
Hi ben_galaxy, could you let me know the OS of your iPad, along with the Dropbox version that you have installed there?
I’m having this problem. It is impossible to open a Word document stored on Dropbox because Dropbox thinks I need to install Word on my iPad. Word is, and has always been installed.
I’m worried about rebooting Dropbox in case I lose files.
I am having the same problem, I'm running IOS16 how about you?
I've also noticed that microsoft is playing so well with dropbox on my laptop either. I'm wondering if Microsoft has done an update that has complicated things.
- Megan
Hi ben_galaxy & J_nelly_5!
Could you send me a few screenshots with the message you receive from Dropbox, when you try to open your files?
Hi Megan,
Sure thing, here ya go:
iPad OS version: 16.3.1
Dropbox iPad app version: 320.3.2
I'll post a screenshot the next time it happens.
Thank you!
