You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

tomassrnka's avatar
tomassrnka
Explorer | Level 3
2 years ago

Dropbox Dash won't start on mac os with "Sorry, it looks like something went wrong"

Hi,    i've been using Dropbox Dash (Command E) for years on Mac OS (latest stable version) and after certain update of Dash, I can't start it anymore. I've tried to download and reinstall, even ...
Dropbox Dash
Error Messages
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi tomassrnka, thanks for bringing this to our attention.

 

What version of Mac OS are you running on your device? 

 

Could you also confirm the Dropbox Dash version?

 

This will help me to assist further!

tomassrnka's avatar
tomassrnka
Explorer | Level 3
2 years ago

Hi,

 

Thank you for the quick reply.

 

I'm running latest stable macos (13.6) and Dropbox Dash (2.54.0).

 

I can't get pass the welcome screen, so the Dropbox Dash version is taken via info screen (CMD+i) in Finder /Applications on Dropbox Dash app. If there is any other way how to get the version, please let me know.

 

Thank you!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    • tomassrnka's avatar
      tomassrnka
      Explorer | Level 3
      2 years ago
      Hi,

      Sure, feel free to reach out directly. I will be happy to provide any logs or whatever you need to debug the issue.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, I've sent you an email, please could you reply to it when you get a chance!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!