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Forum Discussion

Sanjs's avatar
Sanjs
Helpful | Level 6
12 months ago

Date format in signatures is different to settings

Hi, I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December).   In our Dropbox settings, I have the date set to "DD/MM/YYY...
Account Settings
Dropbox Pro
  • Jay's avatar
    Jay
    12 months ago

    Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Sanjs, thanks for bringing this to our attention.

 

Just for clarification, are you currently using Dropbox Sign, or are you accessing this via the Signatures tab on your account?

 

This will help me to assist further!

Sanjs's avatar
Sanjs
Helpful | Level 6
12 months ago

Hi Jay,

Via the Signatures tab on our account.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

    • Sanjs's avatar
      Sanjs
      Helpful | Level 6
      12 months ago

      Hi Jay,

      I never knew that was an option! So thanks for the heads up 😊

       

      Having logged in there, if I go to the Settings page for Date & time it says "Change date and time on Dropbox". It has a button to click to go to those settings within Dropbox. When I click, it just goes back to where I have already set the date as "DD/MM/YYYY" format in Dropbox.

       

      So I uploaded a dummy document, and yes within that portal it does have the correct "DD/MM/YYYY" date tag, so thanks very much for your help. I just need to make sure I do any signing work in the Hellosign portal, not directly via the signatures tab in dropbox.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Awesome news Sanjs! 

         

        If you need anything else, don't hesitate to give us a shout. Have a lovely weekend ahead,enjoy! 😎

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