We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Sanjs's avatar
Sanjs
Helpful | Level 6
12 months ago

Date format in signatures is different to settings

Hi, I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December).   In our Dropbox settings, I have the date set to "DD/MM/YYY...
Account Settings
Dropbox Pro
  • Jay's avatar
    Jay
    12 months ago

    Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Sanjs, thanks for bringing this to our attention.

 

Just for clarification, are you currently using Dropbox Sign, or are you accessing this via the Signatures tab on your account?

 

This will help me to assist further!

  • Sanjs's avatar
    Sanjs
    Helpful | Level 6
    12 months ago

    Hi Jay,

    Via the Signatures tab on our account.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

      • Sanjs's avatar
        Sanjs
        Helpful | Level 6
        12 months ago

        Hi Jay,

        I never knew that was an option! So thanks for the heads up 😊

         

        Having logged in there, if I go to the Settings page for Date & time it says "Change date and time on Dropbox". It has a button to click to go to those settings within Dropbox. When I click, it just goes back to where I have already set the date as "DD/MM/YYYY" format in Dropbox.

         

        So I uploaded a dummy document, and yes within that portal it does have the correct "DD/MM/YYYY" date tag, so thanks very much for your help. I just need to make sure I do any signing work in the Hellosign portal, not directly via the signatures tab in dropbox.

         

         

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!