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Forum Discussion
Ability to attach Dropbox files to email in Mail app on Ipad has disappeared
I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
I'm having this issue as well. I have been regularly adding documents from my Dropbox to emails in the iOS Mail app, and suddenly am unable to. The difference for me is that I am able to see choose Dropbox, and the folder and file, but the file will not download to add to the mail; it just stays in waiting to download. I have updated the Dropbox app and the latest iOS. I am currently using iOS 12.2.
Anyone have a fix for this?
Jay
Dropbox Staff
Dropbox StaffHi, Jay - I’m having the same problem described above by EMay. I’m running iOS 12.1.4. The only files that will download are ones that have the download symbol in the upper right corner. But those are often older versions of the docs I’m trying to attach into the emails. Appreciate any suggestions you may have. Thanks!
Hi Jay,
The issue began when I was using a stable version, so I upgraded my iOS and Dropbox. The problem continued. Occasionally it will work, but mostly won't.
I am now having the same problem as above but this is update to 13.1.3.
I am always signed in, I have always been able to attached files but now it just "waits" and waits and does not attach the file.
Can you please email me with a solution?
[personal information removed for security purposes]
Thank you in advance
- Walter
I'm sorry to hear you're having issues with this Kw7790.
Could you forward me a screenshot of how this looks like on your end so I can have a visual?
In addition, have you rebooted your device lately?
If possible, can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations along with Dropbox. Please switch this off and on again and press 'done'.
After this is done then, please try again.
Let me know the results please.
PS: I removed your email address from your post for security reasons and to better align with our Community's Guidelines. If you'd like to get in touch with our team for account specific troubleshooting, you can log a ticket here: https://www.dropbox.com/support
Hello! I would love your help. I am running iOS 13.1.3 on an iPad Pro 12.9 inch and having the following problems:
- when using the iOS mail app, trying to attach files, dropbox is not listed in the files app. I have reinstalled dropbox, and unticked / re-ticked dropbox in the files app.
- when using the outlook mail app, trying to attach files, dropbox is listed, but when I choose a file to attach, it just thinks about it interminably and the app needs to be restarted, at which point the attachment has been lost from the draft email.
I will have to discontinue using Dropbox if this cannot be resolved as I am currently unable to use it to attach files to emails on either iOS or outlook mail apps.
Thanks,
HD
