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Forum Discussion
"A JavaScript error occurred in the main process"
Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture: Javascript erro...
Hello all,
We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture. For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂
Jay
Dropbox Staff
Dropbox StaffHi gherson, thanks for bringing this to our attention.
You mentioned that a user attempted the reinstallation of the program.
Was this on your computer, or a company-managed device?
This will help me to assist further!
This is on a personal laptop.
(We aren't sure what exactly lead to the error. I'm guessing from a description of events.)
Thanks for your help.
- Jay
Could you try quitting the normal Dropbox desktop application and then attempt to uninstall and reinstall the Dropbox Capture app?
The user set up a user account at dropbox.com when the Capture install needed her to, but the Dropbox Desktop app was never installed on the laptop. I confirmed that many ways: Start menu, running tasks, Windows registry: None had a mention.
