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tiger9time's avatar
tiger9time
New member | Level 2
2 years ago

"Your account can't be updated to the new .. shared workspace" error on desktop app

Hi all,

 

For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says:

 

"Your account can't be updated to the new .... shared workspace. Some files are being used by other applications:

- filewatcher

- Microsoft outlook

- windows explorer

To sync your files, close all Windows Explorer windows, close these applications, and try again."

 

I have done everything from what I found on Google and I contacted support and they have been emailing me back and forth with such delayed feedback.

 

I have closed everything, restarted my computer, done all the updates, updated my computer... The list can go on. When it hits the little dropbox icon on the bottom right part of my screen, it says dropbox is updating but it does finish. Then it opens up the same "Can't sync dropbox account" popup.

 

Please help!

Desktop
dropbox business
Error Messages
Sync
Windows
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey tiger9time, thanks for bringing this to our attention.

     

    Can you please send us the ticket number for your communication with our support team, so we can check it out?

     

    Thanks in advance.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the ticket number, tiger9time.

         

        I passed your comments along to the team working on your case and raised the priority of the ticket, so you'll be getting a reply the soonest possible.

  • TECHNICAL INSIGHT's avatar
    TECHNICAL INSIGHT
    Explorer | Level 3
    2 years ago

    After an update on were we've our files stored and share with our users, it stock in "couldn't rename" the Drive that's being used on Dropbox and i cannot sync the account. 

    Please advise.

     

    Error:

    Can't Sync Dropbox Account

    Your Account can't be updated to the new X shared workspace. To continue syncing your dropbox account, close the following files or folders:

    "X share path"

    Details:

    Couldn't Rename "X share path"

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey TECHNICAL INSIGHT, thanks for reaching out to our Community.

       

      Can you try to close any files or apps/programs that might be accessing your files?

       

      Then, please end all active processes in Task Manager (Windows) or Activity Monitor (Mac).

       

      As a last step, restart your device, and make sure to quit any applications that launch automatically on startup.

      • TECHNICAL INSIGHT's avatar
        TECHNICAL INSIGHT
        Explorer | Level 3
        2 years ago

        I have a ticket with support, and they already asked me to close everything, restart the system, and try again and nothing has changed. 

        Ticket #22861409: Dropbox Support Chat

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