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Forum Discussion

tiger9time's avatar
tiger9time
New member | Level 2
2 years ago

"Your account can't be updated to the new .. shared workspace" error on desktop app

Hi all,   For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says:   "Your account can't be updated to th...
Desktop
dropbox business
Error Messages
Sync
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey TECHNICAL INSIGHT, thanks for reaching out to our Community.

 

Can you try to close any files or apps/programs that might be accessing your files?

 

Then, please end all active processes in Task Manager (Windows) or Activity Monitor (Mac).

 

As a last step, restart your device, and make sure to quit any applications that launch automatically on startup.

TECHNICAL INSIGHT's avatar
TECHNICAL INSIGHT
Explorer | Level 3
2 years ago

I have a ticket with support, and they already asked me to close everything, restart the system, and try again and nothing has changed. 

Ticket #22861409: Dropbox Support Chat

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the ticket number, TECHNICAL INSIGHT.

     

    I raised the priority of your ticket as well and passed your comments along.

     

    The agent working on your case will get back to you really soon.

    • TECHNICAL INSIGHT's avatar
      TECHNICAL INSIGHT
      Explorer | Level 3
      2 years ago

      Thanks @Hannah . since we're getting complaints from users not being able to see their changes.

       

      Please let us know if we can push from our end, there a phone number that we can call to speed things up?

       

      Much appreciated

      • TECHNICAL INSIGHT's avatar
        TECHNICAL INSIGHT
        Explorer | Level 3
        2 years ago

        Hi Hannah , sorry to bother you again but no luck with support. no anwsers yet. i've rquested phonecall and i've not receive the first one and via email nothing either. could you please help me out on this?

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