Won't stop indexing on Mac

BenDBX this is simply not true. I'm on MacOS Sonoma 14.1 now and the situation didn't change. 

I am also already on 14.1 and it does not work still

Also any new files I create on my PC when I go to my Mac its not add those new files.  On my Mac Desktop the it just has that cloud with the arrow pointing down.  I try to click on it and select Make Available Offline but nothing happens and its not making it available offline.  And it says everything has been synced.   Does not make sense.  I can't make it available offline on my Mac Desktop.   

Did you not read our messages?   its not Individual support.  Everyone is having same issue same problem.    

Before my Dropbox on Mac was able to sync in new files now its not with this Sonoma update.   This is not an individual issues its all across the board with everyone.  I have had Dropbox for over 15 years I am not a rookie to this and a new user, I am an experienced user.   

BenDBX I'm sorry to ask, but does the engineering team have any apologies for us? Dropbox has left us in the lurch for a month now, and so far, it seems like no one has wanted to apologize for the damage caused. We're talking about a month without me personally being able to use my paid subscription.

This is quite frustrating, even more so now that we've learned that there was an update on your part to fix the issue with MacOS 14.1. If only someone had bothered to notify us, maybe we would have waited a bit before updating our computers. Do you agree?

That being said, could you ask the aforementioned engineers if the problem will ever be resolved at a software level? Without resorting to strange procedures that involve backing up individual files added to Dropbox folders during this period, and then performing elusive logouts/logins or disconnecting devices from Dropbox settings. For those of us who use Dropbox extensively, it may not be easy to retrieve all these files for individual backups. Who remembers how many files have been saved and where in the span of a month?

There is no comprehensive list of all these locally stored files anywhere, so what do we do?
Do we have to remember what has been moved and where in the meantime?

I hope for comprehensive answers.

Thank you.

cloudres 

Good point, of us "sufferers" should receive some type of compensation.

It is over a month that we have not been able to use the service we pay for, it has caused me a lot of lot time (which equates to lost income), we have also been providing Dropbox with feedback about the problem.

Personally, I have paid for 2TB of iCloud, Google Drive and OneDrive, to test them and see which can be a viable alternative to Dropbox. My experience is that they all work in terms of syncing files across multiple computers, but none come close to being as good as Dropbox (like in the good old days when Dropbox just worked).

I will end on an optimistic note. In the last few days, it seems that Dropbox engineers are now acknowledging what the problem is, this wasn't the case previously, so hopefully they are getting close to a solution 🙏

Hi,

Your statement is a bit unclear.

Are you basically saying that it is safe for Dropbox users upgrading from Mac OS 13.6 Ventura to Sonoma 14.1?

BenDBX 

Hi Ben,

After I experienced the "stuck indexing" problem when I upgraded to Sonoma 14.0 I did full erase and reinstall of Ventura 13.6 and last week upgraded to 13.6.1.

The problem of "stuck indexing" persists.

So, if I now upgrade to Sonoma 14.1 will this solve my "stuck indexing" problem?

Lastly, I really appreciate you recent posting here, myself and I am sure many others have been wanting more discussion from Dropbox about this problem, so thank you 🙂

BenDBX 

Thanks for the quick reply here Ben.

I will upgrade to Sonoma 14.1 on one of my Mac's and hope that I have some success. If not, I'll be in contact for individual support.

Once again, thank you for being proactive here, it is greatly appreciated!

Is there any limit for a topic how long it can be ???

I cannot follow it any more, too long

I'm on macOS Sonoma and my dropbox app version is V187.3.5526. The app was stuck at Indexing for months but I didn’t notice. I’ve tried quitting, restarting, signing out, reinstalling the same version but still stuck. I also upgraded to Sonoma 14.1 but still nothing.

It still having the problem on 14.1 is not a solution and should not be marked as such. 

I've been with DropBox since the beginning, but the app breaking over the last major OS issues has me planning to change services. Sad to see the poor job you've done lately. 

Ditto

Please delete this thread, it is never ending, the problem is not solvable

I've been with DropBox since the beginning, but with each OS update breaking the app; sadly, I'm looking to change to another service.

DropBox is stuck "indexing" on my M1 MacBook Pro since the 14 and 14.1 update. This is the same for many users and has not been remedied. Very frustrating. Please advise.

- Clint

News on my end! But not good ones, however.

I was in touch with a technician from Dropbox who invited me to restart my computer. I noticed since then a new item who popped on the Activity Monitor: it's called "DropboxFileProvider" and is always taking around 105% of the processor. I don't recall seeing it there before. But it's making the computer fans run at full speed, which make constant loud noise, and drains the battery. It's been ongoing for two days.

I tried to force quit "DropboxFileProvider" but it always come back after a few seconds, even when the Dropbox app is manually closed.

Anyone else experiencing this? I'm not sure I can use my computer normally. I use it to give lectures, and there is a constant fan noise in the background. I noticed more crashes on other apps too.

I'll keep you updated if Dropbox technicians come up with something interesting.

For what it’s worth, prior to updating my 27” iMac 5k running Ventura, my activity monitor had Dropbox with consistent cpu usage at 127% and its status in the app as constantly syncing with the fans kicking in a few times a day.  To clarify, all my files were synced and up to date.

Since upgrading to Sonoma 14.1 when confirmed as safe by Dropbox, this issue is still occurring, but as far as I am aware, as before, all my files are synced, despite what the app says.

Would be good to get an app update to resolve the high cpu usage / perma-syncing, as Sonoma may not be the reason why some people on here are complaining that syncing won’t complete.  I appreciate that others have clear issues with syncing and missing files which must be a nightmare, but this appears to be a separate issue from what I am experiencing.

Hello again fellow sufferers,

With discussion that Sonoma 14.1 solves the "stuck indexing" problem for some users, I did a clean erase and installed 14.1.

I did not install any other software, just Dropbox (note the latest version I downloaded is desktop app V186.4.6207).

I followed all the standard installation instructions, but 18 hours later it is "indexing" so it appears to be stuck indexing, the same problem I and many others have had for over a month now. 

I was really hoping a clean install of 14.1 and the latest Dropbox version would have worked.

Has anyone else tried the latest version of Dropbox (desktop app V186.4.6207)?

I still believe the problem is related to upgrading to File Provider. However, the Dropbox desktop app will not allow me to do this because it is stuck "indexing". I just can't get around this.

If anyone has any advice, please let me know.

OceanSunrise thanks for replying.

I did this advanced reinstall around 2 weeks ago, it didn't work. But I will try again now that Sonoma 14.1 is out and the updated Dropbox desktop app V186.4.6207. Maybe the combination of these new versions will work 🤞

Did it work for you? If so could you tell us what software versions you were using when it worked.