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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
control_region I understand your concerns. I'm not quite clear on the dynamics of what happens locally when logging out, and until then, I'm not sure if I want to proceed, potentially risking my work.
It surprises me that there hasn't been an update from Dropbox to address this issue; it seems quite evident that it's some sort of bug.
Sam DBX
Community Manager
Community ManagerI was on File Provider on Mac OS 13.6 as well, took longer than 4 hours with 280K files, restarts didn't help.
Support then told me to do a hard reinstall that involved terminal commands that didn't work, and telling me to reinstall dropbox but selecting the CloudStorage folder as file location... which the install doesn't allow. All in all it feels like Dropbox themselves also don't have a clue of their product.
So I gave up, removed my dropbox folder from cloudstorage, removed Dropbox, did a fresh install, synced all files to the default documents folder (not CloudStorage), and then did the move to CloudStorage all over again.
All this including the removing of unlimited storage due to lame reasons... so disappointing
I have the same issue. Been indexing for 2 days and nothing is syncing. Lots of errors in the status icons.
I'm signing up for the updates regarding this issue, which I am also experiencing.
I upgraded from macOS 13.6 to macOS 14.0. The day after, Dropbox re-indexed all my files without noticing, and it took a few hours draining my battery fast. And then, after it seemed to be completed, it's been stuck on "Synchronisation" (in French) for over a week, although it does not seem to be using CPU any longer and I can still add new files which get synced on Dropbox. It nevertheless says "Synchronisation".
Dropbox is on version 184.4.6543.
I also noticed that I can no longer see the previews (such as image thumbnails) for almost all of my online-only files. I'm not sure it's related, as I think it started to happen before the update.
Thank you, looking forward for Apple or Dropbox to fix this 🙂
I have similar issue after updating my Mac to sonoma.
All my files in Dropbox folder unable to open, like excel file and word file and jpg file
How to fix this issue?
CHRISTIAN ARCOS I don't know. There are a pair of threads, not only one. In some way they were been linked, but I do not know tell you more.
- Hannah
Dropbox Staff
Hey CHRISTIAN ARCOS, we totally understand your frustration and we can see you're already in contact with our support team about this.
As Sam's post mentioned, our team is aware of these reports, and unfortunately, this isn't something within Dropbox's control to fix, but we'll update you once we have news.
If you already tried all the suggested troubleshooting, please take a look at previous workarounds we had in the Community, to see if they work for you.
Hannah may I technically ask what it means that all of this is not under Dropbox's control? I would also like to inquire about what you mean by "we will let you know if there is news".
What kind of news are you waiting for, and what can we, who are stuck, expect?
I'd like to take this opportunity to ask if there's a refund planned for those with a paid subscription who, in fact, cannot use Dropbox at the moment.Oh, by the way, I've noticed that Dropbox Capture isn't working either, of course. Any video I take or create isn't syncing, so I can't forward it to my clients. I'm more than a little frustrated.
I don't know if this is related because my dropbox is syncing on Sonoma 14 (though rather slow). But I share CorelDraw files between my mac and my PC using dropbox. When I save a CorelDraw file on my mac, I have no thumbnail image on the mac, and no preview image either. When I view those files from dropbox on my PC, I see the thumbnail of the saved Mac file, but not the preview. If I resave the file on PC, then I can see the preview on PC. But still no thumbnail OR preview on the Mac.
So why isn't mac saving the preview for CDR files? And why don't I have thumbnails on the mac for CDR files (I do for jpg and other files). All it shows it a blank white paper with the corner folded for the thumbnail.
