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Forum Discussion
Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"
Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error and subsequent information logs as the error is corrected by Windows: Record Number: X 95916 Log T...
Hi everyone!
Sorry for the delay here -- I usually hang out on the client builds forum and missed this.
This error is expected and harmless. We are optimistically checking for features currently in development and logging an error when we don't find them enabled. We shouldn't be logging it as an error, however, perhaps as an Informational-level event and I'll make sure we clean this up in a future release.
If you're suspicious that this has been causing instability -- this hasn't really changed since last summer so it's probably not the droids you are looking for (combined with the fact that the error is indicative of things not happening, rather than things happening that are potentially destabilizing).
-Ben
The don't tell us because their development team is off-shore and not accessible to the application support team. So in other words, they don't know themselves. I admire your persistence in this matter, however I gave up weeks ago myself. Google Drive is working very well for my needs.
bn
Dropbox Staff
Dropbox StaffHi everyone!
Sorry for the delay here -- I usually hang out on the client builds forum and missed this.
This error is expected and harmless. We are optimistically checking for features currently in development and logging an error when we don't find them enabled. We shouldn't be logging it as an error, however, perhaps as an Informational-level event and I'll make sure we clean this up in a future release.
If you're suspicious that this has been causing instability -- this hasn't really changed since last summer so it's probably not the droids you are looking for (combined with the fact that the error is indicative of things not happening, rather than things happening that are potentially destabilizing).
-Ben
Let's see if the freeze is gone now after I have deactivated the agent and if so, it is not that harmless because I have not done any other setup change. Doubt and see ;-)
Installed in Nov... started the computer shutdowns.. uninstalled, no more shutdowns.
I have office with 5 TB of space for less than $100 and get 5 installs of microsoft office with it...
My entire experience with DB was really disappointing, having picked up the service for cheap in Nov... I was really happy.
Maybe loginmein will buy them and restore confidence in the company again. Not sure how DB makes it with support like this.
Hi BN,
If I understand you correctly, you are to modify code in a future program update so that the Event Viewer will not report the issue as an error but just list it as information during startup. You will not be removing the issue as you will be continuing your 'optimistic checking' of current development features. Surely this is the reason developers release beta versions of software so that users are aware nothing is finalised and are happy to co-operate and report back experiences. Why is Dropbox treating a so-called stable release of a program as a test bed rather than making an additional beta version available for users who would like to help test new developments?
Do you know when this will be fixed? It currently logs this error once per second on the event log, which makes it very difficult to find any other useful information. If DropBox needs to log something as often as every second, it should perhaps only do it when a debug flag is set or perhaps to it's own log file somewhere.
Nick
Are you sure that service DbxSvc is the culprit for producing an event "-2147024894" once per second?
On my Win7(x64) sytem I see this event at level "Information" (EventID 320) within the Application branch of the event log only once every time the DbxSvc service starts (that is after a system boot), and it always comes along with two other informational DbxSvc log entries: EventID 336 (Service started (1.0.22.0).) and EventID 258 (Pipe server thread started.)
Yes - it's done it once a second all day so far. Making the whole event log totally useless for me.
My DB version was 27.4.22, hence I just updated to the latest version 28.4.14 in order to check if I can see the same behaviour that you observe - fortunately EventID 320 still only happens once per DbxSvc start.
The difference is that on my system event 320 says "Failed to connect to the driver: (-2147024894). The system cannot find the file specified." while the same event on your system shows a deviating explanatory text: "Failed to connect to the driver: (-2147024894), retrying in 1000 milliseconds". (Look at the "Recovery" tab of the DbxSvc service (right click on "Properties") in service manager: Any non default settings?)
If you use an older DB version and an update to the latest doesn't help, my workaround (described here) might possibly be helpful to you.
Problem return yesterday.
Dropbox 29.3.19. Windows 10 x64. The problem is absolutely the same as all people higher have.
Problem return yesterday.
Dropbox 29.3.19. Windows 10 x64.
