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Kester's avatar
Kester
Collaborator | Level 8
9 years ago

Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"

Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error  and subsequent information logs as the error is corrected by Windows:   Record Number: X 95916 Log T...
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  • bn's avatar
    bn
    8 years ago

    Hi everyone!

     

    Sorry for the delay here -- I usually hang out on the client builds forum and missed this.

     

    This error is expected and harmless. We are optimistically checking for features currently in development and logging an error when we don't find them enabled. We shouldn't be logging it as an error, however, perhaps as an Informational-level event and I'll make sure we clean this up in a future release.

     

    If you're suspicious that this has been causing instability -- this hasn't really changed since last summer so it's probably not the droids you are looking for (combined with the fact that the error is indicative of things not happening, rather than things happening that are potentially destabilizing).

     

    -Ben

  • Ross_S's avatar
    Ross_S
    8 years ago
    Hi all,
     
    First: Many apologies for the delay in jumping in here, I wanted to make sure I had a concrete update for you all.
     
    So, for context: What is Dbxsvc? :
     
    I've added a section to the help center article: https://help.dropbox.com/desktop-web/smart-sync (I say section, it's more of a note at the bottom under the driver FAQ).
     
    The file dbxsvc.exe is a file that we use to install the Smart Sync driver. Should you not be a business user, or not have Smart Sync, then this file will never start operating. It is, however, created at install for all users so if you are not a Smart Sync this file will still appear there.
     
    I see we have a number of pretty interesting, creative suggestions on how to disable, coupled with queries if it's safe to disable it. I'm of course not going to endorse a process that disables part of our software, should a feature or functionality cause user pain then we would want to know. Fixability and timeframes can vary depending on the in-depth technical nature of the problem.
    Should you decide to disable it with one of the solutions here, it will prevent the smart sync feature from working in some cases. We need the service to update the driver, as well as to establish new driver<->client connections. This is the services current functionality. Additional functionality could be added over time. My main concern around anyone disabling it is that in the future you may need this process, Smart Sync won't work correctly, you can reach out to support but this custom change you've made will be hard for us to diagnose as the root cause of whatever issue you experience.
     
     
    Why is it failing to connect / what's going wrong?:
     
    It should be failing to connect. This is by design, the actual issue you’re facing is due to the frequency we're writing to the logs. To address any concerns around error with the application, these errors are in no way indicative of a software issue and do not point to any issues with backing up you data. Because it fails to connect, Windows treats this as a trigger to write to the log. Your data is safe, this process is just used to install a driver. As covered in the above section we expect it to do what you are seeing.
     
    With that in mind, we understand that some of you do wish to see this behaviour.
     
     
    Why aren't we fixing this?:
     
    We are, we take our user feedback very seriously and we have spent many hours working on this. As fixes have many dependencies, and are just one components of a version release, I'm always reluctant to jump onto a thread and give a firm release date for a fix as these are regularly subject to change.
    You may have noticed that we took the original connection attempt frequency down from every 1 second to every minute. This was an improvement we took onboard based on the feedback you've supplied here and also via other channels. Our new release, 31.3.15, has further improved this, the process will run 3 times daily. This should reduce the errors written to the logs and not clutter the report.
     
    The new beta version is the first to include a fix:
     
orion44's avatar
orion44
Helpful | Level 6
9 years ago

- System

- Provider

[ Name] DbxSvc

- EventID 320

[ Qualifiers] 49154

Level 2

Task 3

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2016-11-07T16:42:58.000000000Z

EventRecordID 75095

Channel Application

Computer PC

Security

- EventData

(-2147024894) The system cannot find the file specified.

    • Kester's avatar
      Kester
      Collaborator | Level 8
      9 years ago

      I still await contact from Theo at Dropbox Support but as I am a Dropbox Basic user this takes a few days.  In a way it has been reassuring that Orion44 and Maze have reported the same problem - at one time I thought I might have a problem on my Windows 7 system. As Orion44 has also submitted a bug report, I trust we will soon have some response from Dropbox.

      • Kester's avatar
        Kester
        Collaborator | Level 8
        9 years ago

        I'm still waiting to hear from Theo of Dropbox Support.   Today there was an update for Dropbox but the Event Viewer error is still occurring.

    • orion44's avatar
      orion44
      Helpful | Level 6
      8 years ago

      Amber, Dec 6, 11:56 AM PST:

       

      Our development team is working on the issue.

      If you have any additional information or screen shots, please feel free to submit them.

      Thank you for your help!

      Best Regards,
      Amber

      We have just launched a brand new Dropbox community! You can find immediate answers 24/7. Check it out http://dropboxforum.com

      • glatzfront's avatar
        glatzfront
        Explorer | Level 4
        8 years ago

        EventID 320 DbxSvc (-2147024894) The system cannot find the file specified.

         

        Installing Dropbox creates this error in the event viewer on two Windows 7 operating systems.

         

        I haven't found any problems with using Dropbox but have only just started with it.

         

        This error causes problems in the Task scheduler with modifying and importing a task.

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