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Forum Discussion
Why Dropbox asks for a computer password upon each startup? (macOS HSierra, Mohave)
Hello!
Can someont please clarify why each time Dropbox App starts it askes for my computer login and password? Why does it even NEED my computer password?
See the screeenshot in attach. It's i...
Hi!
I installed the Dropbox app for Mac OS few days ago. Since then, every time I start Mac OS a prompt appears asking for the root password for Dropbox to work properly. Why is the root password required for Dropbox to work properly? And how can I avoid it from asking everytime I start my computer?
Thanks.
- Daphne
Dropbox Staff
Hey there cob24,
I've merged your post here as it seems that you're having the same issue. Can you please check Jay's reply here and let me know if reinstalling with admin permissions does the trick for you.
Keep me posted - thanks!
Hello! Thanks for your fast answer.
I have tried to uninstall an reinstall the app again and then I have tried what is in Jay's answer, that is, opening the setings app, clicking on users and groups, then login items and removing dropbox from there to readd it again later. Sadly this did not work out. I keeps prompting every time I open the app.
- Daphne
Thanks for trying that cob24!
Would you mind if I reached out to the email address associated with your Community profile? We'll be able to look at more account specific info through our Support channel.
If you already have a ticket open with our team for this, then please let me know the ticket number (eg. #1234567) so I can follow up there.
Let me know - thanks!
