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Forum Discussion

Alexander M.29's avatar
Alexander M.29
Explorer | Level 4
7 years ago

Why Dropbox asks for a computer password upon each startup? (macOS HSierra, Mohave)

Hello!  Can someont please clarify why each time Dropbox App starts it askes for my computer login and password? Why does it even NEED my computer password?  See the screeenshot in attach. It's i...
Desktop
Mac
Security
Setting up the apps
AshleyB's avatar
AshleyB
Explorer | Level 4

Hi Jay, 

I am having this issue constantly. I want to use it on an account that is not an administrator and that has parental control settings on. But every time we reboot, it still needs the dropbox administrator password. Any ideas?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi Ashley, it sounds like the issue is similar to this article. 
 
Are you able to make any changes from here that might help?
 
Keep me posted!
  • AshleyB's avatar
    AshleyB
    Explorer | Level 4
    6 years ago
    Tried this. It still didn't like it.

    Same message everytime.
    Ashley
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Most likely then it’s the parental controls that are preventing the app from loading without requiring the administrator password.
       
      If there’s a way to disable certain apps from being affected by the controls, you’ll need to check with Apple to see if this is possible.

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