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Forum Discussion

Alexander M.29's avatar
Alexander M.29
Explorer | Level 4
7 years ago

Why Dropbox asks for a computer password upon each startup? (macOS HSierra, Mohave)

Hello!  Can someont please clarify why each time Dropbox App starts it askes for my computer login and password? Why does it even NEED my computer password?  See the screeenshot in attach. It's i...
Desktop
Mac
Security
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
 
Basically, the app needs this permission to automatically update itself, use the Badge, and Finder extensions along with some other features.
 
If this isn’t enabled, then you might miss out on these items.
 
As this is occurring each time you reboot, try re-installing the desktop app with admin permissions as per the following article.
 
Let me know how it goes!
AshleyB's avatar
AshleyB
Explorer | Level 4
6 years ago

Hi Jay, 

I am having this issue constantly. I want to use it on an account that is not an administrator and that has parental control settings on. But every time we reboot, it still needs the dropbox administrator password. Any ideas?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi Ashley, it sounds like the issue is similar to this article. 
     
    Are you able to make any changes from here that might help?
     
    Keep me posted!
    • AshleyB's avatar
      AshleyB
      Explorer | Level 4
      6 years ago
      Tried this. It still didn't like it.

      Same message everytime.
      Ashley
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Most likely then it’s the parental controls that are preventing the app from loading without requiring the administrator password.
         
        If there’s a way to disable certain apps from being affected by the controls, you’ll need to check with Apple to see if this is possible.

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