We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Marilyn7
16 days agoExplorer | Level 3
Using Paper App on new iPad and Folders option won’t show up in dropdown on main page
Installed Paper app on new iPad and the Folders option won’t show up on dropdown menu when I try to create a new Folder. I can see my docs, but not the usual option to access Folders or Docs or All....
Hannah
16 days agoDropbox Staff
Hey Marilyn7, thanks for reaching out to us.
Can you let me know which version of the Paper app you're using and which iPad OS version you're on?
A screenshot of where you used to see this option, would also be really helpful.
Thanks.
- Marilyn716 days agoExplorer | Level 3
Thank you. Paper Ap version is 825.2. Unfortunately I can’t figure out how to attach a screenshot to this message. The camera button doesn’t work to do so. The screen simply says “Browse” at the top and documents that were shared with me are listed. But no Folders or even the open for them. All it says above docs are “Recently viewed”. The “+” button at the top right is at the top right but again no option to make a Folder.
- Walter16 days agoDropbox Staff
Thanks for the additional information Marilyn7
If the camera icon within your reply's box isn't working to attach your screenshot, you can send us a shared link to your screenshot(s) instead.
While we're at it, do you notice the same behavior when accessing your Dropbox Paper files and folders through a web browser instead of the app?
- Marilyn715 days agoExplorer | Level 3
The link button is not working either.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!