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Forum Discussion
URL to link account in Linux does not work
I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work. I can relaunch dropbox and it brin...
Hi all,
Thanks everyone who submitted tickets (and also the ones that helped here with info).
We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.
We can definitely look into it that for you if that's the case.
Thanks again!
Sam
Walter
Dropbox Staff
Dropbox StaffHi there muxxum, sorry to hear you're having issues with this.
Can you please let me know if you're getting a specific error and send us a screenshot so that we can have a visual too?
Also, if you're on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?
Let me know and we'll take it from there.
Having 3 devices linked turned out the be the problem. I didn't think to check that because the page that was coming up just said invalid URL. It gave absolutely no indication of there being any other cause so I was thinking something was going wrong with the software rather than it being too many devices. Without a meaningful error it meant nothing other than dropbox wasn't working.
I don't have a screenshot of the page because it worked after I removed a device. But it was a generic picture on the page with the text under it saying, "Invalid URL. Please check your client for a new one."
I did a google search and I found a picture of the page someone else posted. It's a quite terrible error message given what the problem was.
A meaningful error would go a long way to helping customers, free tier or paid.
I am having this problem as well, and I am not on basic. I have at least 10 computers synced to my account, a mixture of Mac OS, Windows and mostly Linux. I have never had any problems until the last few days, in which problems have been rampant in Linux. Prior dropbox installations have trouble syncing, and new installations return a bad URL when trying to connect to the account for the initial sync. I have tried this at least 5 times using different distros (Mint, Ubuntu, Debian) and the result is the same. I see from other recent messages online that its happening to people regardless of flatpak or nautilus installs. This seems like a massive error and that it has been lingering for a week without a fix is astonishing. Years of using dropbox headache free, and now it won't install!
The error simply states "
Error
Invalid URL. Please check your client for a new one."
Same problem here. I am not on basic, paying an annual fee. If my linux notebook cannot connect to dropbox, I have to do a change:
- either change to windows,
- or, change my cloud storage from dropbox to something else
Obviously we linux people will choose the second one.
Dropbox Support and Dev teams please give us a solution, or we'll find our own solutions to drop this unconnectable dropbox.
Same problem here: not on basic, paying for the 2 TB subscription, nonsense error message comes up on a new SUSE Leap installation. Dropbox was working just fine on this same hardware running Fedora 38. Something's seriously wrong with you validation server.
Same problem here.
