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Forum Discussion
muxxum
2 years agoHelpful | Level 5
URL to link account in Linux does not work
I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work. I can relaunch dropbox and it brin...
- 2 years ago
Hi all,
Thanks everyone who submitted tickets (and also the ones that helped here with info).
We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.
We can definitely look into it that for you if that's the case.
Thanks again!
Sam
Walter
2 years agoDropbox Staff
Hi there muxxum, sorry to hear you're having issues with this.
Can you please let me know if you're getting a specific error and send us a screenshot so that we can have a visual too?
Also, if you're on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?
Let me know and we'll take it from there.
- muxxum2 years agoHelpful | Level 5
Having 3 devices linked turned out the be the problem. I didn't think to check that because the page that was coming up just said invalid URL. It gave absolutely no indication of there being any other cause so I was thinking something was going wrong with the software rather than it being too many devices. Without a meaningful error it meant nothing other than dropbox wasn't working.
I don't have a screenshot of the page because it worked after I removed a device. But it was a generic picture on the page with the text under it saying, "Invalid URL. Please check your client for a new one."
I did a google search and I found a picture of the page someone else posted. It's a quite terrible error message given what the problem was.
A meaningful error would go a long way to helping customers, free tier or paid.
- andy472 years agoNew member | Level 2
I am having this problem as well, and I am not on basic. I have at least 10 computers synced to my account, a mixture of Mac OS, Windows and mostly Linux. I have never had any problems until the last few days, in which problems have been rampant in Linux. Prior dropbox installations have trouble syncing, and new installations return a bad URL when trying to connect to the account for the initial sync. I have tried this at least 5 times using different distros (Mint, Ubuntu, Debian) and the result is the same. I see from other recent messages online that its happening to people regardless of flatpak or nautilus installs. This seems like a massive error and that it has been lingering for a week without a fix is astonishing. Years of using dropbox headache free, and now it won't install!
The error simply states "
Error
Invalid URL. Please check your client for a new one."
- Allen Lam2 years agoHelpful | Level 5
Same problem here. I am not on basic, paying an annual fee. If my linux notebook cannot connect to dropbox, I have to do a change:
- either change to windows,
- or, change my cloud storage from dropbox to something else
Obviously we linux people will choose the second one.
Dropbox Support and Dev teams please give us a solution, or we'll find our own solutions to drop this unconnectable dropbox.
- BKV2 years agoHelpful | Level 5
UPDATE
Today after starting my computer where it asks again to connect, I was directed to a page explaining the 3-device limit and proposing to unconnect / suign-out the older devices. I did and now it works fine.
- jribeiro2 years agoHelpful | Level 5I have only 2 enabled devices.
- jrdot2 years agoExplorer | Level 4
Same problem here.
1 -
2 -
3 -
4-
5 - I have only 1 macOS device
- manuel_ventura2 years agoExplorer | Level 3
I upgraded Kubuntu to 23.04 from 22.04 and I'm getting now the error on Chrome Browser. My laptop still running 22.04 and has not a problem. I have only one device registered in my account.
- lagunare2 years agoExplorer | Level 3
@walter
This is not the solution and should not have marked as it.
- jribeiro2 years agoHelpful | Level 5This is not a solution!
- anonymous2 years ago
This is not solved. I'm having the same issue in Ubuntu, Pop! OS, and Fedora. If I use the command line client to link I get a different link every five seconds. I don't think it used to do that, it used to be the same link over and over. Something is very wrong here and it's preventing me from attaching a new laptop to my Dropbox account.
Also, I'm on a family account, no limit to three devices for me, and I've confirmed I have no outdated devices attached to my account.
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