You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jmshon's avatar
jmshon
Explorer | Level 4
4 years ago

Upgrade your browser to use Dropbox

I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows: Upgrade your browser to us...
Desktop
Error Messages
Promotions
Setting up the apps
mtr_549's avatar
mtr_549
Explorer | Level 4
4 years ago

Is there a fix for this in the works yet from the DB team? I have had this same issue trying to mount Dropbox to a Windows machine using Cloudmounter.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hello people; thanks for flagging this with us!

     

    For anyone affected by this, may we reach out via email to have a further look internally? 

    • mtr_549's avatar
      mtr_549
      Explorer | Level 4
      4 years ago

      Walter, that would be great, thank you! I'm free to get in touch whenever you can.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Sure thing mtr_549; you've got :envelope: 
    • nareshkumar's avatar
      nareshkumar
      New member | Level 2
      4 years ago

      Hi,

       

      I am getting the same error 409 Upgrade your browser to use Dropbox.

       

      Is there a solution for this?

       

      Regards,

      Naresh

    • cwbaugher's avatar
      cwbaugher
      New member | Level 2
      4 years ago

      Yes Please! I have updated Firefox and keep getting this error too.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!