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Forum Discussion
Upgrade your browser to use Dropbox
I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows:
Upgrade your browser to us...
Jay
Dropbox Staff
Dropbox StaffHi there jmshon, thanks for posting!
Would you mind sending along a screenshot of the prompt you're seeing there, excluding any personal info?
Also, can you let me know which version of your preferred browser you're using?
Looking forward to hearing back from you!
Would you mind sending along a screenshot of the prompt you're seeing there, excluding any personal info?
Also, can you let me know which version of your preferred browser you're using?
Looking forward to hearing back from you!
Thank you for helps.
Please see the below that I took screenshot.
The versions of browsers are Chrome (89.0.4389.82) and Firefox (not sure but I just downloaded from that link)
- JayI can't read the words on the screenshot since they're too small.
Could you try updating your Windows device with any new security updates to see if this helps with the signing in process?Thank you for the response.
The word in the middle of the picture provides the links of four browsers (edge, chrome, firefox and safari).
I actually updated the Windows 10 (new ones yesterday) and also re-installed the three browsers (edge, chrome and firefox) following the links. But still I receive the same error windows.
Any solution that you can suggest?
I saw my desktop (Dell XPS) has not been sold on the Dell webpage. Due to this, this promotion is not working, which is I am doubt.
I'm having the same problem. It started recently. I'm not a frequent user of dropbox so it is difficult to say when exactly it happened and after what. Approximately a month ago everything was fine. Since then I definitely updated Windows itself and Edge. I would guess that the error is triggered by an opposite, not because I have an old version of a browser but apparently I have a too new version.
