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Skeletonsnax's avatar
Skeletonsnax
Explorer | Level 4
2 years ago

"Updating Dropbox Account"

I cancelled a 30-day trial for a Dropbox upgrade option and now my desktop app is stuck on Updating Dropbox Account, for about 12 hours now. I've tried reinstallation, advanced reinstallation and eve...
desktop
Error Messages
Install
Setting up the apps
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Skeletonsnax - sorry to hear about this.

 

Can you let us know your device's exact OS version and confirm that you performed a clean, advanced reinstall as outlined here?

 

Thanks so much!

Skeletonsnax's avatar
Skeletonsnax
Explorer | Level 4
2 years ago

Oh don't worry about this, I resolved it on my own. 

 

I redid the same trial that caused this trouble, uninstalled my DB program entirely and ended the trial, which corrected everything wrong.

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