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Forum Discussion

RamseyM's avatar
RamseyM
Explorer | Level 4
10 months ago

Unable to update to MacOS on File Provider using macos 14.3.1

Hello,   Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the ...
desktop
Install
Mac
  • Walter's avatar
    Walter
    10 months ago

    Thanks for the cooperation RamseyM - you've got :envelope: 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there RamseyM - sorry to hear you're having issues with this.

 

When you say you did a clean install, did you perform an advanced reinstall as outlined here?

 

If that's so, let me know here and I'll send you an email to investigate further. 

 

Thanks!

RamseyM's avatar
RamseyM
Explorer | Level 4
10 months ago

Previously I had clean installed the OS. Now I did went through the clean install for Dropbox.

It was necessary to go through, again, the update for File Provider and again it didn't work.

 

  • RamseyM's avatar
    RamseyM
    Explorer | Level 4
    10 months ago

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the additional information and the screenshots too RamseyM 

       

      Would it be OK if we reached out via email to investigate further internally at this point? 

      • RamseyM's avatar
        RamseyM
        Explorer | Level 4
        10 months ago

        Of course, Walter. I'd welcome a conversation by email, and if you need to dig more deeply that would be fine too.

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