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Forum Discussion

benno1's avatar
benno1
Explorer | Level 4
2 years ago

Dropbox App: File provider update not working

Hi all,   I'm on macOS 13.5.1 on a mac mini and I have a private and a business account installed (Dropbox version 181.4.5678). Today I received the notification that I can update to the new versio...
desktop
dropbox business
Dropbox Pro
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hi there benno1, sorry to hear about this.

     

    Have you rebooted your computer at all since you first noticed this? 

     

    Also, am I safe to assume that you've installed the desktop app with admin privileges in the first place and also granted Dropbox full disk access as outlined here?

     

    Let me know and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there benno1, sorry to hear about this.

 

Have you rebooted your computer at all since you first noticed this? 

 

Also, am I safe to assume that you've installed the desktop app with admin privileges in the first place and also granted Dropbox full disk access as outlined here?

 

Let me know and we'll take it from there. 

  • benno1's avatar
    benno1
    Explorer | Level 4
    2 years ago

    Hi Walter 

     

    Thank you very much for your quick reply. I reinstalled the Dropbox app and now the migration seems to be working. It is possible that the app was previously installed without admin privileges. I'll mark your answer as solution once the migration has finished successfully.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for keeping me in the loop and I'm glad to hear it's sorted now benno1 

       

      See you around the Community and have a lovely weekend ahead!

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