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Forum Discussion

RamseyM's avatar
RamseyM
Explorer | Level 4
10 months ago

Unable to update to MacOS on File Provider using macos 14.3.1

Hello,   Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the ...
desktop
Install
Mac
  • Walter's avatar
    Walter
    10 months ago

    Thanks for the cooperation RamseyM - you've got :envelope: 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi there RamseyM - sorry to hear you're having issues with this.

 

When you say you did a clean install, did you perform an advanced reinstall as outlined here?

 

If that's so, let me know here and I'll send you an email to investigate further. 

 

Thanks!

  • RamseyM's avatar
    RamseyM
    Explorer | Level 4
    10 months ago

    Previously I had clean installed the OS. Now I did went through the clean install for Dropbox.

    It was necessary to go through, again, the update for File Provider and again it didn't work.

     

    • RamseyM's avatar
      RamseyM
      Explorer | Level 4
      10 months ago

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the additional information and the screenshots too RamseyM 

         

        Would it be OK if we reached out via email to investigate further internally at this point? 

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