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Forum Discussion

Explorer | Level 3

4 years ago

Unable to open the app on Mac OS Monterey

Hi, can't open the app. The info below: bn.BUILD_KEY: Dropbox bn.VERSION: 135.4.4221 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 5be6e088-cdcf-566c-bc8...

Setting up the apps

Walter
4 years ago
Hey PiotrW, sorry to hear about this.

Could you try the following steps and let me know if they helped?

Click on the Apple icon in the top left hand corner of your screen

Select System Preferences...

Then Security & Privacy

Select the Privacy tab

To make changes, you will need to click on the lock icon, and enter your macOS password

Select Full Disk Access

Check the box beside Dropbox

Select Accessibility

Check the box beside Dropbox

Now please, attempt to restart the Dropbox desktop app.

Let me know how it goes!

New member | Level 2

its working

many thank!

Icon for Dropbox Staff rank

Dropbox Staff

3 years ago

Glad to hear this helped!

See you around the Community and enjoy the remainder of your week!

SherryJ
Explorer | Level 4
3 years ago
I'm getting the same error on my PC. Any suggestions for how to fix it? I was out of town for a week and came back to this, so I don't know what changed. I do believe there was a Windows update on Jan 11 which may have caused it. I'm running Windows 7. I have the error log that was generated if that helps.
- Hannah
  Dropbox Staff
  3 years ago
  Hey SherryJ, thanks for your nudge.
  
  Since you're on a Windows computer, please do send along the error log from the error message you received, so we can investigate.
  
  Thanks!
marie57
New member | Level 2
3 years ago
THANK you so much. I had the same problem!
dbs3000
Explorer | Level 3
3 years ago
I am having the same issue - though I am using the latest Big Sur - Dropbox was working just fine on my iMac and then after returning from a short vacation, the application refused to boot citing permissions error. Not sure what has changed, but I tried allowing permissions to "full drive access" and in accessibility and nothing changes. It still won't start.

Any other ideas?

Many thanks,
Daniel
- Jay
  Dropbox Staff
  3 years ago
  Hi dbs3000, what exact version of Mac OS and Dropbox are you running on your device?
  - dbs3000
    Explorer | Level 3
    3 years ago
    Hi Jay,
    
    I'm running Big Sur 11.6.2 and Dropbox 144.4.4491 and this is the message (I've replaced my user name with XXXX):
    
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 144.4.4491
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
    bn.is_frozen: True
    machine_id: a6c98799-d3b4-59aa-88a9-1937a4e0b9d0
    pid: 638
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='XXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='XXXX', pw_dir='/Users/XXXX', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='XXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='XXXX', pw_dir='/Users/XXXX', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'XXXX'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'XXXX'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/XXXX'
    appdata: '/Users/XXXX/.dropbox/instance1'
    real_path='/Users/XXXX/.dropbox/instance1'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    dropbox_path: None
    not found
    parent not found
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/ml/0bljfc4d1ml0c6yb2pgk5dqh0000gn/T'
    real_path='/private/var/folders/ml/0bljfc4d1ml0c6yb2pgk5dqh0000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "dropbox/client/authentication/register_host_helper.pyc", line 483, in _try_register_host
    File "dropbox/client/authentication/register_host_helper.pyc", line 949, in handle_changed_host_secret
    File "dropbox/sync_root/helpers.pyc", line 363, in destroy_root_from_config
    AssertionError

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