Explorer | Level 3

4 years ago

Unable to open the app on Mac OS Monterey

Hi,

can't open the app. The info below:

bn.BUILD_KEY: Dropbox

bn.VERSION: 135.4.4221

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737

pid: 13229

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/piotr'

appdata: '/Users/piotr/.dropbox/instance1'

real_path='/Users/piotr/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/piotr/Dropbox'

real_path='/Users/piotr/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'

real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyc", line 822, in wrapper

File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot

File "dropbox/client/message_queue.pyc", line 313, in _wrapped

File "dropbox/client/main.pyc", line 6112, in _init_components_for_account

File "dropbox/client/main.pyc", line 6036, in create_sync_engine

File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__

File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__

File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked

File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__

File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

Any idea?

Thank you!

Walter
4 years ago
Hey PiotrW, sorry to hear about this.

Could you try the following steps and let me know if they helped?

Click on the Apple icon in the top left hand corner of your screen

Select System Preferences...

Then Security & Privacy

Select the Privacy tab

To make changes, you will need to click on the lock icon, and enter your macOS password

Select Full Disk Access

Check the box beside Dropbox

Select Accessibility

Check the box beside Dropbox

Now please, attempt to restart the Dropbox desktop app.

Let me know how it goes!