We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CHH1's avatar
CHH1
New member | Level 2
2 years ago

Unable to open Dropbox on my iPad. Please help.

I am unable to open dropbox on my ipad.  I get a message "To connect to this device, try Dropbox Plus".  I want basic dropbox.  I can open it on my desktop and iphone.  What am I doing wrong?
Dropbox Family
Mobile
Tablet
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi CHH1, welcome to our Community!

 

Is it possible that you are over our device limit for the Basic plan? 

 

Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

 

If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.

 

Thanks so much!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!