We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

rfitz9's avatar
rfitz9
New member | Level 2
13 days ago

Unable to launch the desktop app on Windows 10

So I have had the same problem I see listed elsewhere. All of a sudden I am unable to launch the desktop app. If I uninstall and reinstall, it will work that one time. I saw instructions that required use of the registry editor for advanced reinstallation. IS THAT REALLY DROPBOX’S SOLUTION TO THE PROBLEM?! That is truly crazy and unacceptable. If there is a less invasive solution, I would love to hear it.

Desktop
Install
Uninstall
Windows
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    13 days ago

    Hi rfitz9, thanks for bringing this to our attention.

     

    In general, if a reinstallation of the Dropbox desktop application using this link only resolves the issue temporarily, then we do recommend the advanced reinstallation steps.

     

    Keep me updated with any progress.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!