You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Pavel_G49's avatar
Pavel_G49
Explorer | Level 3
9 months ago

Trouble logging into my Dropbox desktop app after moving Dropbox folder

My local drive C got filled up so the files in my dropbox stopped syncing to my computer. I tried moving the Dropbox to other drive , but it seems i didn’t move it appropriately and the Dropbox stopp...
Desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    9 months ago

    Hey Pavel_G49 - sorry to jump in here, but could you try creating a new OS profile or start your device on Safe Mode and let us know if this persists?

     

    If you have any antivirus or firewalls or VPN/proxy settings on your computer, you can temporarily disable them as well. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to see that you're having trouble with our desktop app, Pavel_G49.

 

Can you perhaps send us some screenshots showing these issues you're having, so we can have a visual as well?

 

How did you collect Dropbox from someone else's computer and why isn't the app allowing you to sign in?

 

Any additional details would be really helpful.

 

Thanks in advance.

Pavel_G49's avatar
Pavel_G49
Explorer | Level 3
9 months ago
I sent the dropbox folder from my friend’s program file in his laptop to a flash drive, then to my laptop.
And for the photos I’m writing from my phone and I can’t see an option to attach a picture but here is what is written on the display “Dropbox installer”
Dropbox Update installation failed with error 0×80004002.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the update, Pavel_G49.

     

    Can you try a more advanced reinstall of the Dropbox app, to see if that helps?

    • Pavel_G49's avatar
      Pavel_G49
      Explorer | Level 3
      9 months ago
      I have tried the advanced reinstall and it did help to successfully install the app thankfully but the problem now is the app doesn’t open it just keeps redirecting to the web browser i.e “the app doesn’t open “ . After the installation and you click OPEN SIGN IN on the welcome to Dropbox page it redirects you to a webpage with the icon written OPEN DROPBOX which I clicked it brings me back to the Dropbox welcome page “leave this screen open. A sign in prompt will appear “. It’s being repeating itself like that all through I tried restarting the laptop but the same situation, the app doesn’t seem to open it just keeps redirecting to web browser all over again.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey Pavel_G49 - sorry to jump in here, but could you try creating a new OS profile or start your device on Safe Mode and let us know if this persists?

         

        If you have any antivirus or firewalls or VPN/proxy settings on your computer, you can temporarily disable them as well. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!