You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Gail_P22
7 years agoNew member | Level 2
There was a problem completing this request
I'm unable to do anything with DropBox - browser page keeps loading the error message "There was a problem completing this request." In reading through community postings with the same problem, I ha...
- 7 years ago
OK, I was finally able to make DropBox work with Firefox (v. 61.0.1). I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything. Then restarted FF in regular mode, and was then able to access my DropBox account. Hope this helps someone out. :)
Gail_P22
New member | Level 2
Hi, Walter,
Yes, and that seems to have solved the problem! I was trying to access via FireFox (v. 61.0.1) earlier on a Windows Surface Pro 4; when I tried using Microsoft Edge, it worked fine.
So, there seems to be a potential compatibility issue with FireFox.
The DropBox site asked me to change my password, also - perhaps because of the multiple logon attempts.
Thank you for the response!
Gail_P22
Gail_P22
7 years agoNew member | Level 2
OK, I was finally able to make DropBox work with Firefox (v. 61.0.1). I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything. Then restarted FF in regular mode, and was then able to access my DropBox account. Hope this helps someone out. :)
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!