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Forum Discussion

Capellmeister's avatar
Capellmeister
Explorer | Level 4
2 years ago

The top of my iPad screen disappears when opening Dropbox

Hi. When I open Dropbox on my iPad, the iPad top menu with the date, hour and battery level disappears. Is this a known issue? Google wasn't very helpful. I'm on the latest version of iOS and Dro...
iOS
Mobile
Tablet
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the additional info, Capellmeister.

     

    It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Capellmeister, welcome to our Community!

 

That's pretty strange, indeed. Have you tried restarting the device, to see if it helps?

 

If not, tap on "account", then on the gear icon and then on "clear cache" and let me know how that goes.

 

Thanks.

  • Capellmeister's avatar
    Capellmeister
    Explorer | Level 4
    2 years ago

    Thank you for your message. I have restarted the iPad multiple times, without success. Clearing the cache doesn't help either. Perhaps more a problem with iOS than with Dropbox?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the additional info, Capellmeister.

       

      It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?

      • Capellmeister's avatar
        Capellmeister
        Explorer | Level 4
        2 years ago

        Dear Hannah. I did what you suggested and the problems seems to be solved! Hurray! Thank you!

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