You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rduff's avatar
rduff
Explorer | Level 3
8 months ago

The sync icons on my Windows computer seem to have changed

Why have the synced icons on my PC changed from a green circle with a tick (Available on this PC) to a solid green circle with a tick (Always available on this PC) when I haven't changed anything? Ne...
Desktop
Dropbox Basic
GUI
Windows
  • Hannah's avatar
    Hannah
    8 months ago

    Thanks for the update, rduff!

     

    These actually don't look like Dropbox sync icons; do you happen to have OneDrive enabled? It looks like it might be interfering with your Dropbox files.

rduff's avatar
rduff
Explorer | Level 3

 

See attached. The new files are those with the solid green circle...and that icon is not shown in the Help Centre article!

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for the screenshot, rduff.

 

These are indeed a couple of Dropbox sync icons that already existed; would you mind checking the article I linked in my previous reply for additional info on the sync icons, and let me know if you have any questions?

  • rduff's avatar
    rduff
    Explorer | Level 3
    8 months ago

    Sorry...yes you're right the icons do exist. But why are new documents being synched this way and not existing ones? I haven't changed any settings

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hmm, if you go to the "sync" tab in your Dropbox preferences, what's the selected option for syncing new files?

      • rduff's avatar
        rduff
        Explorer | Level 3
        8 months ago

        These are set to available off line...and always have been. Changed the whole Dropbox folder to online only which produced a visible thumbnail and a blue cloud icon but not the grey one shown in the article you referenced, then swapped them back to off line again...and now they all have the solid green circle. What is going on?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!