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Forum Discussion
The pen icon for using the Apple Pencil is inactive within the mobile Paper app, any ideas?
Hi, I have iPad pro 10.5 & pencil (1st gen). The pen icon is always inactive in the app.
Walter
Dropbox Staff
Dropbox StaffHi ugRoss - happy 2020 and thanks for using Paper!
As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?
Let me know when you get the chance and we'll take it from there.
As of May 13, 2020, the icon is still inactive. I don't see Dropbox pouring some love for the Apple Pencil :( For me, it's a dealbreaker between using Apple Notes and Dropbox Paper. And yes, I reinstalled the app on my iPad. It still doesn't allow me to use my Apple Pencil.
- Walter
Hi ChristopherLee; thanks for joining our Community!
I'm sorry to hear you're having issues with using your Apple Pencil via the mobile Paper app on your iPad and I'll be glad to look into this for you.
Could you let me know the exact OS of your iPad and if you're noticing the same for all of your Paper docs?
I have iPadOS 13.4.1, and yes, I did notice the same on all Paper documents. I attempted reinstalling multiple times, to no avail.
However, now it looks like it's fixed!
