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Forum Discussion

New member | Level 2

5 years ago

The pen icon for using the Apple Pencil is inactive within the mobile Paper app, any ideas?

Hi, I have iPad pro 10.5 & pencil (1st gen). The pen icon is always inactive in the app.

Setting up the apps

Walter
5 years ago
Hi ugRoss - happy 2020 and thanks for using Paper!

As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?

Let me know when you get the chance and we'll take it from there.

Helpful | Level 5

Hello! Thank you for this feature! 👍

It seems I have the same issue as @mkabischev. I can see the icon but it's always disabled.

iPad 11 iOS 13.3 / Apple Pencil 2

Thanks!

Icon for Dropbox Staff rank

Dropbox Staff

5 years ago

Hi ugRoss - happy 2020 and thanks for using Paper!

As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?

Let me know when you get the chance and we'll take it from there.

ugRoss
Helpful | Level 5
5 years ago
Hi Walter, thank you for the help!
Have a nice day!
- ChristopherLee
  Explorer | Level 4
  5 years ago
  As of May 13, 2020, the icon is still inactive. I don't see Dropbox pouring some love for the Apple Pencil :( For me, it's a dealbreaker between using Apple Notes and Dropbox Paper. And yes, I reinstalled the app on my iPad. It still doesn't allow me to use my Apple Pencil.
  - Walter
    Dropbox Staff
    5 years ago
    Hi ChristopherLee; thanks for joining our Community!
    
    I'm sorry to hear you're having issues with using your Apple Pencil via the mobile Paper app on your iPad and I'll be glad to look into this for you.
    
    Could you let me know the exact OS of your iPad and if you're noticing the same for all of your Paper docs?

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