You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Syncing issues with Desktop App
I got issues with my Desktop app. It doesn't sync files and I have tried uninstalling / reinstalling, removed folders in preference, removed my fire wall and virus protection, and nothing seems to b...
Thanks, John.
Could you please provide addition al info on how to check the following:
Review Sync Settings: Look into the sync settings of the desktop app (How, where?). Ensure that the folders you want to sync are selected and that there are no restrictions (what restrictions, where are restrictions set?) preventing the sync process.
Review Firewall and Antivirus Settings: While you mentioned disabling the firewall and antivirus, it's worth double-checking that the necessary permissions and exceptions are in place (where, how?) for the desktop app to communicate over the network.
Contact Support: If none of the above steps resolves the issue, consider reaching out to the support team of the desktop app. Provide them with the details of the problem, the steps you've taken, and any error messages you've encountered. I have been contacted by many very different people. It would have been be great if one person could have a live chat with me get access to my computer and check and correct things, rather than a lot of time consuming back and forth emailing.
Jay
Dropbox Staff
Dropbox StaffHi Majid Abdi, you can check the selective sync settings, which is what they could be referring to.
You can contact the support team via this link for further assistance if need be.
