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Forum Discussion
Syncing issues with Desktop App
I got issues with my Desktop app. It doesn't sync files and I have tried uninstalling / reinstalling, removed folders in preference, removed my fire wall and virus protection, and nothing seems to b...
Walter
Dropbox Staff
Dropbox StaffHi there Majid Abdi - sorry to hear about your syncing issue.
Could you send me a screenshot of the app's exact status and version as shown in your system tray/menu bar at the moment?
Thanks!
Not sure if I could attach documents here but I'll give it a try let me know if you could see it. I'm using 184.4.8395 version if that makes sense.
Majid
Could you please confirm you received the info you had requested?
- Walter
Thanks for the screenshot Majid Abdi
Is the desktop app slowly syncing your files or is it stuck at this exact same number of files for a while now?
Have you tried adjusting your bandwidth settings through the desktop app's preferences?
It gets stuck and randomly syncs files. It's not syncing one of the folders we have created a Shared Folder with a client.
I don't know how to adjust bandwidth settings and didn't find useful info in the link you sent. Walter.
Can I speak with one person and get this problem resolved, please. I have been contacted by four persons so far and each has asked a new question and offered new solutions every time that hasn't resolved my problem.
