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eferrariph

Explorer | Level 3

6 months ago

Syncing icons are missing on Sequoia OSX, why?

Hello, I have a problem with system icons on Finder. I can't see them. Any tips?

Explorer | Level 3

6 months ago

Sure... thanks

Jay

Dropbox Staff

6 months ago

Hi eferrariph, before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application?

Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

amaury_b
New member | Level 2
6 months ago
I have the same problem. There is no sync icons on my folder. are missing on Sequoia 15.1, and the version of Dropbox is v211.4.6008.
I already restarted finder, and restart Dropbox application, and restarted computer... Does not work...
- Megan
  Dropbox Staff
  6 months ago
  Hey amaury_b, sorry to hear about that!
  
  Could you confirm the location of the Dropbox folder on your machine? Also, when did this start happening on your end?
  
  A screenshot showing the Dropbox folder without any sync icons would also help.
  
  This will help me to assist further!
  - amaury_b
    New member | Level 2
    6 months ago
    When did it start : I'm a new user (I used to use Dropbox before)
    The screenshot and location :

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Hello, I have a problem with system icons on Finder.

I can't see them.

Any tips?

","kudosSumWeight":0,"postTime":"2024-10-21T01:12:46.815-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:GUI","text":"GUI","time":"2018-07-13T06:45:03.436-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:802060_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1400},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:802060":{"__typename":"Conversation","id":"conversation:802060","solved":false,"topic":{"__ref":"ForumTopicMessage:message:802060"},"lastPostingActivityTime":"2025-03-05T09:27:07.630-08:00","lastPostTime":"2025-03-05T09:27:07.630-08:00","unreadReplyCount":28,"isSubscribed":false},"ModerationData:moderation_data:802060":{"__typename":"ModerationData","id":"moderation_data:802060","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:802060_2":{"__typename":"Revision","id":"revision:802060_2","lastEditTime":"2024-10-21T08:30:03.773-07:00"},"ForumReplyMessage:message:802201":{"__typename":"ForumReplyMessage","id":"message:802201","conversation":{"__ref":"Conversation:conversation:802060"},"author":{"__ref":"User:user:330248"},"revisionNum":1,"uid":802201,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Syncing icons are missing on Sequoia OSX, why?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:802201"},"parent":{"__ref":"ForumReplyMessage:message:802079"},"body":"

Hi eferrariph, before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application?

Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

","body@stringLength":"628","rawBody":"

Hi , before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application?

Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

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Sure... thanks

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Sure... thanks

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Syncing icons are missing on Sequoia OSX, why?","moderationData":{"__ref":"ModerationData:moderation_data:804397"},"body":"

I have the same problem. There is no sync icons on my folder. are missing on Sequoia 15.1, and the version of Dropbox is v211.4.6008.

I already restarted finder, and restart Dropbox application, and restarted computer... Does not work...

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Hey amaury_b, sorry to hear about that!

Could you confirm the location of the Dropbox folder on your machine? Also, when did this start happening on your end?

A screenshot showing the Dropbox folder without any sync icons would also help.

This will help me to assist further!

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When did it start : I'm a new user (I used to use Dropbox before)

The screenshot and location :

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